New Mexico Fires & Emergency Resources

In relation to personnel, Ready Business recommends ensuring all contact and emergency contact information is updated in your system so that updates may be sent to staff using that information. Employers should also have a central point of contact for questions, such as a call center. Employees who are assigned to the call center should be trained in providing information as outlined in your communication plan. As disasters can change pre-planned communications, call center personnel will need to be apprised of any updates.

Ready also recommends that the organization have a plan to locate employees to assess the human impact and to help the organization plan appropriate assistance. Assistance can include providing access to Employee Assistance Programs (EAPs) and providing information on other mental health providers in the community. Companies may create their own assistance centers for additional support, or an organization may refer employees to an assistance center in the community. HR will want to consider employees’ short-term needs moving forward, such as wage and benefits assistance, and communicate these programs to staff.

In addition to the Ready Website, the Society for Human Resources Management (SHRM), has an excellent resource in its toolkit that you may consider using.

Remember, as an HR representative, you are in a unique position to assist the organization when dealing with a disaster. If you do not have a dedicated HR representative, obtaining assistance through outsourcing during an emergency may be an option you would like to consider. If you are in need of additional HR support for a period of time, consider reaching out to Southwestern HR Consulting (SWHRC).